These are the terms that apply to buying and using The Analogue today. A fuller set of terms covering warranties, liability limits and dispute resolution is being finalised with a solicitor. Until those are published, what is written on this page, together with the Privacy Policy, is what applies. I would rather publish the part that is settled and say so plainly than publish a longer document I am not yet confident in.
What this is
The Analogue is a general-audience automotive diagnostic and telemetry platform. It reads information your vehicle already reports, presents it in plain English, and lets you clear fault codes. It is sold as a one-time purchase. There is no subscription.
Eligibility and legal capacity
The Analogue is a general-audience product and is not directed to children under 13, or under 16 in the EEA and the United Kingdom.
By accessing or using the Service, or purchasing any hardware or digital products, you represent and warrant that you are at least 18 years of age, or the legal age of majority in your jurisdiction, and that you possess the full legal capacity to enter into a binding contract.
If you are under the age of majority, you may only use the Service with the involvement, supervision and express consent of a parent or legal guardian who agrees to be bound by these terms.
This is information, not professional advice
The Analogue tells you what your car is reporting. It does not tell you that your car is safe to drive, and it is not a substitute for inspection by a qualified technician. You remain responsible for your vehicle, for any work you carry out, and for deciding whether to drive it.
Safety systems. Reading, or clearing, fault codes on safety-critical modules, including ABS, traction and stability control, and SRS or airbag systems, does not certify that those systems are operational, repaired or safe. A module that reports no faults is a module that is not currently reporting a fault. That is not the same thing as a working airbag. Safety systems should be inspected by a qualified technician.
Clearing a code erases the record the vehicle was holding. Some of that information, including freeze-frame data, cannot be recovered from the car afterwards. The Analogue keeps its own record of what was cleared and when, but a cleared code is cleared in the vehicle's control units.
Warranties and liability. The app and the MasterLink are supplied as they are. To the fullest extent the law allows, my total liability to you arising from The Analogue or a MasterLink is limited to what you paid for it.
What that limit does not cover, because it cannot. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights, and where consumer law gives you a remedy that these terms appear to take away, the law wins.
What you are buying
The app is a one-time purchase that unlocks every marque that has shipped, and every marque that ships later, on the account you bought it with. It is licensed to you, not sold, and it is tied to your account.
A MasterLink is physical hardware built by hand. Its software license is locked to that one unit.
Blinker Fluid is prepaid credit for the AI engineers and Sonic Pulse. It never expires and it does not renew.
Cancellation and refunds
Hardware. If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel a distance purchase within 14 days of receiving it, for any reason. Write to me and I will tell you where to send it back.
The app license. If the app is not right for you, write to me within 14 days of buying and I will refund you in full. You do not need to give a reason.
Blinker Fluid. Blinker Fluid is non-refundable. It is credited to your account as soon as you buy it and it never expires, so any fluid you have not used stays yours to use. If you are a consumer in the United Kingdom or the European Union, you agree when you buy that the fluid is supplied to your account straight away, and you acknowledge that this ends your right to cancel that part of the purchase.
If you are a consumer in the United Kingdom or the European Union, this is at least as generous as your statutory 14 day right to cancel a distance purchase for the app license and hardware, and it does not replace that right.
If you buy and then find the app genuinely will not work with your car, that is not a refund question, it is a fault. Write to me, whenever it happens.
Everywhere else, and anything that goes wrong. Outside the UK and EU, or if you hit a hardware fault or a compatibility problem anywhere, write to me. I read every email myself and I would rather sort something out fairly than leave you with a tool you cannot use.
Your account
You need an account. Keep your password to yourself and tell me if you think someone else has it. You can delete your account and everything attached to it at any time from Settings, Account, Delete Account, or by emailing me.
I can suspend an account being used to break these terms, to harm other members, or to resell access. If I close your account for something you did not do, write to me and I will sort it out.
Contact
The Analogue is operated by Chase Waters. Questions about these terms, a refund, or anything else: support@theanalogue.app.